These Terms of Service apply to purchases made through Luvo Jewels, a brand operated by TRUST PRIME WHOLESALES INC.
By accessing this website or placing an order through our website, you agree to these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Refund Policy.
Products and Availability
We make reasonable efforts to ensure that product descriptions, pricing, images, and availability are presented as accurately as possible. However, product availability, design details, and final presentation may vary depending on stock, material characteristics, and production conditions.
Natural Material Notice
Because jade is a natural material, variations in color, texture, translucency, inclusions, and internal patterns are part of the natural character of the material and should not be considered defects.
Custom Orders
Custom jewelry orders may require additional communication, confirmation of details, and extended production time. Pricing for custom orders may vary depending on design, size, material selection, and finishing details.
Payment
Orders must be paid in full unless otherwise agreed for a custom request. Payments made through the website are processed by secure third-party payment providers.
Order Acceptance
We reserve the right to accept, decline, or cancel orders at our discretion, including in situations involving product availability issues, pricing errors, incomplete customer information, or suspected fraudulent activity.
Shipping
Shipping times are estimates only and may vary depending on order volume, destination, customs processing, carrier delays, and other external factors. Please review our Shipping Policy for more details.
Returns and Refunds
Returns, exchanges, and refunds are governed by our Refund Policy. Customers are responsible for reviewing the Refund Policy before placing an order.
Intellectual Property
All website content, including text, images, branding, product descriptions, and design elements, is the property of Luvo Jewels and/or TRUST PRIME WHOLESALES INC unless otherwise stated, and may not be copied, reproduced, or used without permission.
Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from the use of this website, delays in delivery, product availability limitations, or issues caused by third-party service providers.
Changes to These Terms
We may update these Terms of Service from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.
Contact
If you have any questions regarding these Terms of Service, please contact us through our Contact Us page.
Luvo Jewels is operated by TRUST PRIME WHOLESALES INC.
Last updated: March 2026