FAQ

Is your jade natural?

Product descriptions should clearly state the material type. Because jade is a natural material, variations in color, texture, translucency, and internal patterns may occur and are considered normal characteristics of natural stone.

Do you offer custom orders?

Yes. We support custom jewelry inquiries for customers seeking more personalized designs, style variations, and gift-focused selections.

Are custom items refundable?

Custom-made or personalized items are generally non-refundable unless there is a verified quality issue. Please review our Refund Policy before placing your order.

Do you ship internationally?

International shipping availability depends on destination, logistics, and customs processing. Customers are responsible for any customs duties, import taxes, or local handling fees unless otherwise stated.

How long does processing take?

In-stock items are typically processed within 3–5 business days. Made-to-order or custom items may require 7–21 business days depending on design complexity and material availability.

How do I ask about a product or custom request?

Please visit our Contact Us page and send us your inquiry through the contact form. We are happy to assist with product questions, custom jewelry inquiries, and wholesale-related requests.

How are custom jewelry prices determined?

Custom pricing may vary depending on design, size, material selection, finishing details, and order complexity. For custom requests, we recommend contacting us before placing an order.

Do product colors and details vary from the photos?

Yes. Because jade is a natural material, slight variations in color, texture, translucency, and internal features may occur. Lighting, display settings, and handcrafted details may also affect visual appearance.