Refund Policy

We want customers to order with confidence. Please review the following terms before placing your order.

Non-Custom Items

Eligible non-custom items may be returned or exchanged within 7 days of delivery if they are unused, in original condition, and approved by our support team.

Custom Orders

Custom-made or personalized items are generally non-refundable and non-returnable unless there is a verified quality issue.

Natural Material Notice

Because jade is a natural material, variation in color, internal texture, translucency, inclusions, and natural patterns is expected and does not qualify as a defect.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos of the item, the packaging, and the shipping label.

Refund Processing

Approved refunds are processed back to the original payment method. Processing time depends on the payment provider and card issuer.

Need help?

For questions related to refunds and returns, please contact support@luvo-jewels.com.

Luvo Jewels is operated by TRUST PRIME WHOLESALES INC.

Last updated: March 2026